Privacy Policy
Privacy Policy
Effective date: 10 December 2025
Last updated: 30 January 2026
This Privacy Policy explains how (Company Name) (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from https://coralverde.co.uk/ (the “Website”).
By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Website.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page together with a revised “Last updated” date.
Company Information
Company Name: (Company Name)
Company Registration Number: (Registration Number)
VAT Number: (VAT Number)
Email: support@coralverde.co.uk
Telephone: (Phone Number)
Business Address: (Address)
Customer Support Hours: Monday – Friday, 09:00–17:00
1. Information We Collect
When you visit our Website or place an order, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction details (processed securely by our payment providers)
- Order history
- Customer support correspondence
- Device and browser information
- IP address
- Website usage data collected through cookies and similar technologies
2. How We Use Your Information
Your personal data may be used to:
- Process and fulfil your orders
- Arrange shipping, returns, and refunds
- Provide customer support
- Respond to enquiries, complaints, or disputes
- Send order confirmations and important service notifications
- Improve our Website, products, and customer experience
- Prevent fraud and enhance security
- Analyse Website performance and visitor behaviour
- Request product reviews or customer feedback
- Send promotional emails where permitted by law or where you have given your consent
You may withdraw your marketing consent at any time by clicking the unsubscribe link in our emails or by contacting us directly.
3. Legal Basis for Processing
We process personal data only where we have a valid legal basis, including:
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
- Your consent where required by applicable law
4. Sharing Your Information
We never sell your personal information.
However, we may share your data with trusted third parties where necessary, including:
- Payment providers
- Banks and financial institutions
- Shipping and logistics companies
- Website hosting and IT service providers
- Analytics providers
- Marketing and email service providers
These service providers are contractually required to process your data securely and only for the purposes instructed by us.
We may also disclose personal information where required by law, legal proceedings, regulatory authorities, or in connection with a merger, acquisition, or sale of all or part of our business.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
For example:
- Order and payment records are retained as required by tax and accounting legislation.
- Customer service communications are retained for a reasonable period to assist with future enquiries.
- Marketing data is retained until you withdraw your consent or object to receiving marketing communications.
Once retention is no longer necessary, personal data will be securely deleted or anonymised.
6. Your Privacy Rights
Subject to applicable privacy laws, including the GDPR and UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to certain processing activities
- Receive a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant supervisory authority
To exercise any of these rights, please contact us at support@coralverde.co.uk.
We will respond within the timeframes required by applicable law.
7. Cookies
Our Website uses cookies and similar technologies to:
- Ensure the Website functions correctly
- Improve performance and user experience
- Analyse visitor activity
- Support advertising and marketing where permitted
For more information, please refer to our Cookie Policy.
8. Data Security
We implement appropriate technical and organisational safeguards to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
While we take reasonable security measures, no online transmission or storage system can be guaranteed to be completely secure.
9. Contact Us
If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us:
Email: support@coralverde.co.uk
Telephone: (Phone Number)
Business Address: (Address)
We will be happy to assist you with any privacy-related enquiries.